Frequently Asked Questions

Do you accept orders over the phone?

Yes, we certainly do. Call us at (707) 822-4556 or send a fax to (707) 822-4146.

Do you charge tax?

We charge California retail tax (9% currently) on items sold to customers living in California. If you live in any other state, you will not be charged retail tax by us.

What is your return policy?

Returned products subject to freight charges, and a 15% restocking fee. Used products are not returnable.

What do you charge for shipping?

Many of the small, lighter items we carry ship free anywhere in the US.

However, due to the nature of shipping very heavy items such as kilns, special freight is required, and so shipping costs vary tremendously depending on the exact location of the delivery. Kilns and most other large items are crated and shipped directly from the factory where they are built. Shipping is by freight carrier, so the exact shipping cost to each destination is different, and arrangements for delivery to your location must also be made (there needs to be someone there to accept the item and direct the shippers where to put it--in some cases a forklift or truck with liftgate may be required to move very heavy items).

For this reason, we ask that you e-mail or call us for an estimate on the shipping cost to your location. Items that require a shipping cost estimate state this in the item description. This allows us to calculate exact shipping costs so you get the best deal for where you live. If you are satisfied with the shipping cost, we will inform you of the total, make arrangements for delivery, charge your credit card, and complete the order.

Why do some of your items not list all available models, or say to contact you for exact pricing?

Many large items, such as kilns, are built to order, and available with a variety of standard and custom options. In many cases, you may also need to order a specific type of kiln to be compatible with the electrical wiring in your location. Prices also change frequently. For this reason, we prefer that you check with us--via e-mail or phone--to confirm exactly what options you want or need for your specific situation, and allow us to calculate the best deal we can offer on each exact set of options. We never do any sort of high-pressure sales, and never encourage you to purchase any options that you do not want or need--we just want to make sure you get the product best suited to you, at the best price.

We also always provide links to the manufacturer's websites, so you can see the entire range of items and options they offer, in addition to other information, without worrying about any mistakes on our site. We feel this provides you with the most accurate, up-to-date information.

What is your privacy policy?

We will not share your information with anybody or send you anything you didn't ask for.